Frequently Asked Questions

Bookings can be made directly through our website or by contacting our reservations team. We recommend booking in advance, especially during peak seasons. You can reach us at +254 700 431 433 or email info@wildwavesafaris.co.ke.

We recommend booking at least 3-6 months in advance, especially for peak seasons (July-October and December-January). This ensures better availability for accommodations and allows time for travel document preparation.

We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. A 30% deposit is required to confirm your booking, with the balance due 30 days before departure.

Cancellations more than 60 days before departure: 10% penalty. 30-60 days: 25% penalty. 15-30 days: 50% penalty. Less than 15 days: 100% penalty. We strongly recommend travel insurance to protect your investment.

We offer a variety of packages, from thrilling game drives to cultural experiences. Our expert guides ensure an unforgettable adventure. Options include Maasai Mara, Amboseli, Samburu, and Tsavo safaris.

Kenya is a premier safari destination, renowned for its diverse wildlife, stunning scenery, and vibrant Maasai culture. It's a photographer's paradise with the Great Migration, Big Five, and incredible landscapes.

Kenya offers excellent wildlife viewing year-round. The Great Migration occurs July-October. Dry seasons (June-October and January-March) offer easier wildlife spotting, while wet seasons provide lush landscapes and fewer crowds.

Kenya is home to the Big Five (lion, leopard, elephant, buffalo, rhino), plus cheetahs, giraffes, zebras, hippos, crocodiles, and over 1,000 bird species. The Great Migration features millions of wildebeest and zebras.

Most visitors need a visa for Kenya. You can apply for an eVisa online at evisa.go.ke. The process takes 2-7 days. Your passport must be valid for at least 6 months from entry date with at least 2 blank pages.

Yellow fever vaccination is required if arriving from an infected area. Recommended vaccinations include hepatitis A & B, typhoid, meningitis, and routine vaccines. Consult your doctor 4-6 weeks before travel.

Yes, malaria prevention is recommended for most areas of Kenya. Consult your doctor about antimalarial medication. Also use insect repellent, wear long sleeves/pants in the evening, and sleep under mosquito nets.

Pack neutral-colored clothing, comfortable walking shoes, hat, sunglasses, sunscreen, insect repellent, camera with extra batteries, binoculars, and any personal medications. We'll provide a detailed packing list upon booking.

Our packages cater to various interests and budgets, including luxury lodges, family-friendly adventures, and budget-conscious options. We offer Serengeti Spark ($300), Maasai Mara Magic ($500), Savanna Family Fun ($800), and Kilimanjaro Crown ($1200).

Yes, we offer customizable safari options. Let us know your interests, budget, and preferences, and we'll craft the perfect itinerary for you. Custom packages can include specific parks, activities, and accommodation levels.

Packages typically include accommodation, meals, game drives, park fees, professional guide, and transportation. International flights, visas, travel insurance, tips, and personal expenses are usually excluded. Check specific package details for complete inclusions.

Yes, we offer group discounts for parties of 6 or more people. Groups of 6-10 receive 10% discount, and groups of 11+ receive 15% discount. Contact us for custom group pricing and special arrangements.

We offer various accommodation options including luxury safari lodges, tented camps, budget-friendly campsites, and mid-range hotels. All accommodations are carefully selected for comfort, location, and authentic safari experience.

Absolutely! All our accommodations meet high safety and comfort standards. They feature secure perimeters, 24/7 security, comfortable beds, private bathrooms, and most have WiFi. Luxury options include spa services and gourmet dining.

Yes, we'll do our best to accommodate special requests such as adjoining rooms for families, ground floor rooms, or specific views. Please mention your preferences when booking, though we cannot guarantee availability.

Yes, safari tourism in Kenya is generally very safe. Our experienced guides prioritize your safety, vehicles are well-maintained, and we follow strict safety protocols. We stay updated on current conditions and adjust itineraries if needed.

Our safety measures include professional licensed guides, well-maintained 4WD vehicles with safety equipment, first aid kits, satellite communication devices, comprehensive insurance, and 24/7 emergency support. All guides are trained in wilderness first aid.

Yes, we strongly recommend comprehensive travel insurance covering medical expenses, emergency evacuation, trip cancellation, and personal belongings. Ensure your policy covers adventure activities and has adequate medical evacuation coverage for remote areas.

Please inform us of any dietary restrictions, allergies, or medical conditions when booking. We'll coordinate with accommodations and restaurants to ensure suitable meal options. Most lodges can accommodate vegetarian, vegan, gluten-free, and other special dietary needs.